Shipping Policy
Thank you for shopping with Lua Cosmetics. We are committed to delivering your orders promptly and efficiently. Please review our shipping policy below for complete details.
Order Processing
- Orders are processed within 1–3 business days, excluding weekends and public holidays.
- Once your order is confirmed, you will receive an email with the order details.
- A shipping confirmation email with tracking information will be sent once your order is dispatched.
Shipping Timeline
- Standard Delivery: 4–7 business days, depending on the delivery location.
- Remote or Out-of-Service Areas: Delivery may take up to 10 business days.
- Delivery timelines are estimates and may be affected by external factors such as courier delays, weather conditions, or public holidays.
Serviceable Locations
- We currently ship across India.
- If your location is not serviceable, we will notify you and initiate a full refund.
Shipping Charges
- Shipping charges, if applicable, will be calculated and displayed at checkout.
- Free shipping may be offered during promotional periods or for orders above a specified amount.
Order Tracking
- Once shipped, your order tracking details will be sent via email or SMS.
- You can use this information to monitor the status of your delivery.
Delays and Issues
- If your order has not arrived within the expected timeframe, please contact us at admin@luacosmetics.com with your order number.
- We will investigate the issue and provide a resolution as soon as possible.
If you have any questions regarding your order or our shipping policy, please reach out to our support team at:
Email: admin@luacosmetics.com